Privacy Policy

Welcome to our product and services! We understand the importance of personal information to you, and your trust is very important to us. We will provide adequate protection for your personal information security in accordance with legal requirements and industry best practices. To this end, Bassmall.com (or "we") has formulated this Privacy Policy ("this Policy / this Privacy Policy") to help you fully understand how we collect, use, share, store, and protect your personal information when you use Bassmall.com's products and services, as well as how you can manage your personal information.

Before you start using our products and services, please read and understand this policy carefully. In particular, please pay attention to the provisions marked in bold/bold underline to ensure that you fully understand and agree before using. We try to explain the professional terms involved in this policy in plain language to make it easier for you to understand.

This Privacy Policy mainly explains to you:

How we collect and use your personal information

Bassmall.com provides you with convenient e-commerce trading platform services. In order to provide the service, we mainly need to collect, use, share, and store your personal information as follows:

Users have the right to request information/access, modify or delete their personal data (according to US regulations).

Member registration: We provide basic membership services to you through the Bassmall.com platform account. Although you can browse product information anonymously when you visit our website or client, you need to register as a Bassmall.com platform member in order to place orders and enjoy other member services.

Display and convenient search of goods/services: In order to save your time in searching for goods and improve your online shopping efficiency, we will use our technology to show you products/services that better match your needs. This includes recommending products/services that you may need based on your predicted interests, preferences, and your history of saved, added to cart, and purchased items ("Recommended for You"). In addition to text search, we also provide search options through voice input and photo capture, which you can choose to use as needed.

Order placement and transaction fulfillment: You need to provide recipient information, delivery address, and contact information so that we can help you complete the transaction smoothly and ensure the security of your transaction.

Customer service and dispute resolution: When providing customer service or dispute resolution services to you, we need to collect and process your necessary information to verify your identity, respond to and follow up on your inquiries, and evaluate the quality of our service personnel.

Publication of comments, shares, and other information: You can choose to use the commenting, Q&A, community sharing, live streaming, and other information publishing functions to share your shopping experience with other users.

Security protection: In order to protect the security of your account and transactions, we need to collect and process information about your devices and log information. We will also use this information to prevent various types of illegal use or infringement of the legitimate rights and interests of other parties.

Other additional functions: In order to enhance your shopping experience, we also provide you with many additional functions. For example, we use your location to provide you with nearby products/services and discounts, which you can choose to use or disable as needed.

For the above personal information, most of it is provided by you voluntarily, while some is obtained by us through Cookies, SDKs, and similar technologies when you use our products or services, and some is obtained indirectly from third parties.

We hope you understand that we cannot provide all of the above services to you alone. Often, we need to work with our affiliated companies, other service providers, and partners to provide these services to you. Therefore, to meet the needs of providing the above services to you, we need to share or delegate some of your personal information to our affiliated companies, suppliers, partners, and other third parties. We will take necessary technical and management measures to protect your personal information security as much as possible.

In addition, we will also provide your personal information to the seller or other transactional parties with whom you transact, based on your choices, so that they can provide you with the goods or services you have selected.

【Managing Your Information】

You can manage your personal information in various ways, such as deleting items from your shopping cart, updating your personal information, and closing your account. If you encounter any issues while managing your personal information, you can contact us through the contact information provided below, and we will respond to your request within 15 days. However, please understand that we may not be able to fully satisfy your request due to our legal obligations or the necessity of providing our services.

【Protection of Minors' Personal Information】

We have always attached great importance to and are committed to protecting the personal information of minors. If you are a minor, we recommend that you read this policy together with your parents or other guardians. If you are a child under the age of 14, before using our services, you and your parents or other guardians should carefully read our specially formulated "Children's Personal Information Protection Rules." Only with the consent of your parents or other guardians regarding these rules can you use our services under their guidance, ensuring your safety when using our services and making transactions.

【Scope of Application】

Please note that this policy applies to all products and services provided to you by Bassmall.com service providers through websites, clients, mini-programs, and new forms that emerge with technological developments. If Bassmall.com's products or services are used in our and affiliated companies' products or services, but no separate privacy policy is set, this policy also applies to that part of the product or service. If we and affiliated companies have separate privacy policies for the products or services we provide to you, the corresponding privacy policy will apply to the corresponding product or service.

【Contact Us】

If you have any questions, opinions, or suggestions about this policy, or if you encounter any problems in managing your personal information, you can contact us through various feedback channels provided by us:

For personal information-related inquiries or complaint issues, you can contact us through Bassmall.com customer service and various contact methods provided by Bassmall.com.

If you have any questions, opinions or suggestions about the content of this policy, you can contact our personal information protection officer at bass@bassmall.com, with the office address at 3737 LANDINGS DR APT 13D FORT COLLINS, CO 80525.

If you discover that your personal information may have been leaked, you can directly initiate a complaint report through Bassmall.com.