Return Policy

Accessories Return Policy


Bassmall is a professional cross-border e-commerce platform that provides you with various fashionable, high-quality, and affordable jewelry and accessories, allowing you to easily create your own style. Our website is, and you are welcome to browse our products at any time. We are committed to providing you with the best shopping experience, so we have formulated the following return policy:


1. If you are not satisfied with the products you received, you can contact our customer service within 14 days after receiving them and apply for a return. Please ensure that the products are unused, unopened, undamaged, and in good packaging, with invoices and gifts (if any).

2. After the return application is approved, we will provide you with the return address and tracking number. Please send the products back within 3 days and provide the shipping information. You will bear the return shipping cost unless there is a quality problem or a wrong delivery of the products.

3. After we receive the returned products, we will inspect them within 3 working days. If the products meet the return conditions, we will process your refund within 7 working days. The refund method is the original payment method, and the refund amount is the actual payment amount of the products, excluding shipping costs and coupons, etc.

4. The following situations are not eligible for return:

   - Return applications that exceed 14 days;

   - Products that have been used, opened, damaged or missing accessories;

   - Products that belong to customized, discounted, clearance or other special products;

   - Products that are damaged or deteriorated due to human reasons;

   - Other situations where the products do not meet the return conditions.


Our return policy has the following advantages:


- We provide 14 days of no-reason return, so you can shop with confidence;

- We provide fast and efficient customer service, so you can communicate without barriers;

- We provide professional inspection and refund process, so you can return without worry;

- We provide a variety of jewelry and accessories, so you can choose unlimitedly.


If you have any questions or suggestions, please feel free to contact our customer service email, we will serve you wholeheartedly.


Return Address:3737 LANDINGS DR APT 13D 




Bassmall Jewelry and Accessories is your best choice for buying jewelry and accessories, we look forward to your visit!